Privacy policy

Your privacy matters to us.

Last updated: 16 October 2026

This policy explains how DigitalBuddy ("we", "us") collects, uses, stores and protects your personal information. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth).

Who we are

DigitalBuddy is a digital marketing business based in Hoppers Crossing, Melbourne, Victoria. ABN 35 903 987 015.

What we collect

We only collect what we need to talk to you and do our work. This may include:

• Your name, business name, trade, mobile number and email address when you fill in a form or book a call.
• Details you share with us on calls, by email, by text or on social media.
• Basic website data, such as the pages you visit, your device and browser type, and how you found our site. This is collected using cookies and similar tools.

How we use it

• To reply to your enquiry and book your free call.
• To provide our services if you become a customer.
• To send you information about our services. You can opt out at any time.
• To understand how people use our website so we can improve it.
• To show our ads to people who have visited our website, using tools from Meta and Google.

We do not sell your personal information.

Calls, texts and emails

When you give us your mobile number and email, you agree that we may contact you about your enquiry by phone, text and email. Every marketing message we send will include a simple way to unsubscribe. Reply STOP to any text or click unsubscribe in any email.

Cookies and tracking

We use cookies and tracking tools, including the Meta Pixel and Google tools, to understand how our website is used and to measure our ads. You can block or delete cookies in your browser settings. Some parts of the site may not work properly if you do.

Who we share it with

We only share your information with trusted providers that help us run our business. These include our customer management and messaging software, website hosting, email and text providers, and advertising platforms such as Meta and Google. They may only use it to provide their service to us.

Some of these providers store data on servers outside Australia, including in the United States. We take reasonable steps to make sure they protect your information.

We may also share information if the law requires it.

How we keep it safe

We store your information using secure, password protected software and limit access to people who need it. We keep it only as long as we need it for the reasons above, or as the law requires.

Accessing or correcting your information

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it. Just contact us using the details below and we'll respond within 30 days.

Complaints

If you're unhappy with how we've handled your information, please contact us first so we can fix it. If you're still not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Contact us

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.